Returns and Cancellations

If you simply change your mind about the item you have bought from us online, you can return it to us for a refund (the initial delivery charges are non-refundable) or an exchange within 14 days from the date of dispatch.


The refund will be provided via the same method of payment.


The postage is paid by customers returning.


The items must, however, be in a resalable condition and:

  1. Swimwear and intimate apparel must be returned unworn, with the original packaging and tags in place.
  2. Shoes must be tried on a carpeted surface until you are certain you are keeping them.
  3. In the interests of hygiene, cosmetics and pierced earrings cannot be returned.
  4. Our gift cards are not returnable or refundable. All our gift cards last for two years from purchase and can be used in multiple transactions until the credit runs out.


If you are a consumer, you have the right to cancel the contract you formed with us when you purchased products on You can cancel the contract for any reason and at any time within the cancellation period.


Please be aware , we start processing your order as soon as you submit it, so you will need to receive and then return your order. For more info on how to exercise your cancellation rights.